Frequently Asked Questions

Check the list below to see if we have your answer. If you don’t see your question, send us a note at info@balaks.com.my

We use rubberwood, sepetir and meranti depending on availability. All are widely used in furniture making and equally beautiful.

We ship to both East and West Malaysia. Please contact us for more information regarding EM orders.

Installation is currently only available for Meja orders in Klang Valley (KL & Selangor). A flat fee of RM150 is applicable. Kindly note that installation service is not available for Komfy.

For non-credit cardholders, consider Atome’s 3-month installment plan from as low as RM867 for a Meja purchase. For Public Bank credit cardholders, enjoy flexible payment of up to 36 months from as low as RM72.20. Both options are completely interest-free. Yay.

Return & Exchange Policy

Under the 2-year warranty, the motor and mechanical parts of your Meja are entitled to exchange if they have a manufacturing defect. We do not accept returns or exchanges unless your purchase has a manufacturing, material or workmanship defect. If you receive a defective item, please contact us with details of the product and evidence of the defect.

Note that due to its material, the tabletop is subjected to expansion and contraction as a natural response to changing temperatures, which could result in cracking and uneven bumps on the surface. As such, replacement is only available if the tabletop is found to be faulty within 7 days of receipt by the purchaser.

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price via the original method of payment. We have the right to refuse or cancel an order and provide a refund at any given time without prior notice or explanation.

For Mejas, a two-year warranty is extended to the mold steel frame and electrical components of the product, applicable to manufacturing, material and workmanship defects, such as malfunctioning electrical parts.

Exceptions to the coverage include but are not limited to:

– Products modified or repaired by the purchaser and/or a third party

– Defects caused by improper assembly and/or use

– Regular wear and tear

– Damages caused by exceeding the Meja’s load limit of 100kg

– Damages caused by impact

– Scratches caused by sharp or foreign objects

– Wood grain or irregularities on the wooden surface that arise from the natural texture of the material

– Natural ageing of the wood in the forms of minor cracks and slight colour change over time

– Changes in appearance caused by temperature and direct exposure to the sun

– Slight bending as a result of variations in temperature and humidity

Products apart from the Mejas are protected with a 14-day defect warranty. Talk to us if you need warranty services (hopefully never), and we’ll be happy to assist.

Delivery Policy

In Klang Valley (KL & Selangor), products are delivered using our own fleet. For the rest of Malaysia, GDEX at your service.

For WM orders, use code FREESHIP to enjoy free shipping. For EM orders, kindly contact us for more information.

All Mejas are shipped in 5 to 14 business days, along with any accessories purchased in the same order. Individual accessory orders are shipped within 3 to 7 business days.

You’ll receive an email with your tracking number once your order is ready to ship, so keep an eye out!

Installation & Material Care

Solid wood is coveted for its organic texture, strength and durability. It introduces a touch of warmth and rusticity to any room it resides in.

The material expands and contracts as a natural response to changing temperatures, which could result in cracking and uneven bumps on the surface. As such, we recommend placing the furniture away from heat.

Exposure to moisture also negatively affects the longevity and quality of the wood. As such, we recommend placing the furniture in areas with regulated humidity. Outdoor use of the furniture is not recommended for the same reason.

Warranty Policy

BALAK’s products are guaranteed to be free from defective materials, manufacturing and workmanship.​

A two-year warranty is extended to the mold steel frame and electrical components of the product. It is applicable to manufacturing, material and workmanship defects, such as malfunctioning electrical parts.

The warranty is valid for the original purchaser with a proof of purchase and is not transferrable. Upon reception, it is the purchaser’s responsibility to inspect the wooden surface of the product for any defects. The wooden surface will be deemed free of defects if no issues are reported within 7 days of reception.

Exceptions to the coverage include but are not limited to:

– products modified or repaired by the purchaser and/or a third party
– defects caused by improper assembly and/or use
– regular wear and tear
– damages caused by exceeding the Meja’s load limit of 100kg
– damages caused by impacts
– scratches caused by sharp or foreign objects
– wood grain or irregularities on the wooden surface that arise from the natural texture of the material
– natural ageing of the wood in the forms of minor cracks and slight colour change over time
– changes in appearance caused by temperature and exposure to the sun
– slight bending as a result of variations in temperature and humidity ​

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