Delivery Policy

What Kind Of Shipping Methods Do You Offer?

Right now, we offer standard shipping for all orders. Standard shipping typically takes between 5-7 days.

 

Where do you ship?

We ship nationwide (East & West Malaysia).
Your order will be shipped using BBB Express (West Malaysia), Lalamove (Kuala Lumpur, Selangor), AEC logistic (East Malaysia).

 

How much is the shipping fee?

Shipping fees are as follow:

  • West Malaysia: Flat-rate RM150
  • East Malaysia: Flat-rate RM300

 

When Will My Order Ship?

Once you place your order, we start working on it right away! Shipping and processing times depend on the items in your order. The type of product(s) you ordered will determine how long it takes to ship. For example, in stock items will ship in 2-5 business day. A custom-made personalized order typically takes 14-21 business days to ship. The shipping estimate for each product is provided in real-time on the product page. You’ll also receive individual shipping estimates for each product in your Order Confirmation email.

If your order contains multiple items we will send you each item as it’s ready, so you may receive multiple packages at different times.

 

Where Can I Find My Tracking Number?

After you place an order, you’ll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.

If you’re unable to resolve the issue with the shipping company, email info@balaks.com.my and we’ll get to the bottom of it!

 

*SHIPPING ESTIMATES

Estimated shipping time frames are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact info@balaks.com.my.