Frequently Asked Questions
Check the list below to see if we have your answer. If you don’t see your question,
send us a note at info@balaks.com.my
We use rubberwood, sepetir and meranti depending on availability. All are widely used in furniture making and equally beautiful.
We ship to both East and West Malaysia. Please contact us for more information regarding EM orders.
Installation is currently only available for Meja orders in Klang Valley (KL & Selangor). A flat fee of RM150 is applicable. Kindly note that installation service is not available for Komfy.
For non-credit cardholders, consider Atome’s 3-month installment plan from as low as RM867 for a Meja purchase. For Public Bank & Maybank credit cardholders, enjoy flexible payment of up to 12 months from as low as RM154.08. Both options are completely interest-free. Yay.
In Klang Valley (KL & Selangor), products are delivered using our own fleet. For the rest of Malaysia, GDEX at your service.
Installation & Material Care
Solid wood is coveted for its organic texture, strength and durability. It introduces a touch of warmth and rusticity to any room it resides in.
The material expands and contracts as a natural response to changing temperatures, which could result in cracking and uneven bumps on the surface. As such, we recommend placing the furniture away from heat.
Exposure to moisture also negatively affects the longevity and quality of the wood. As such, we recommend placing the furniture in areas with regulated humidity. Outdoor use of the furniture is not recommended for the same reason.
Warranty Policy
BALAK’s products are guaranteed to be free from defective materials, manufacturing and workmanship.
All Mejas are entitled to a two-year warranty on the tabletop, mold steel frame and electrical components. A one-year extension is available at 10% of the product price. Within warranty period, Your Meja is subjected to one time one-to-one exchange only.
The warranty is valid for the original purchaser with a proof of purchase and is not transferrable. Upon reception, it is the purchaser’s responsibility to inspect the wooden surface of the product for any defects. The wooden surface will be deemed free of defects if no issues are reported within 7 days of reception.
Exceptions to the coverage include but are not limited to:
– Products modified or repaired by the purchaser and/or a third party
– Defects caused by improper assembly and/or use
– Regular wear and tear
– Damages caused by exceeding the Meja’s load limit of 100kg
– Damages caused by impact
– Scratches caused by sharp or foreign objects
– Wood grain or irregularities on the wooden surface that arise from the natural texture of the material
– Natural ageing of the wood in the forms of minor cracks and slight colour change over time
– Changes in appearance caused by temperature and direct exposure to the sun
– Slight bending as a result of variations in temperature and humidity
– Damages incurred to the tabletop resulting from the use of acetone or liquid that contains acetone
Products apart from the Mejas are protected with a 14-day defect warranty. Talk to us if you need warranty services (hopefully never), and we’ll be happy to assist.
What’s DT Prime™ (Donati® Edition) warranty in Alterseat Prime Bundle?
During the applicable warranty period, Alterseat(M) Sdn Bhd will repair, replace, or refund (at its option and in accordance with applicable law) any product, part, or component covered by this warranty.
*Notes: We must receive the damaged item before any replacement/refund can be issued.
Alterseat does NOT cover the following under this warranty:
– Normal wear and tear, the wear and tear or degradation of mesh, top portion of armrests (armpad), lumbar support, fabric of the seat, exterior of castors, variance of tightness of mechanisms.
– Any damage to the Products or to any property or person caused by failure to adhere to Alterseat(M) Sdn Bhd published instructions and guidelines, accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes (including, without limitation, use of the Product in unsuitable environment or conditions).
– Defects in a Product that has been modified or altered, including the substitution of any unauthorised components for use in place of the original components in the Product.
– Defects in a Product caused by failure to use, apply, install, reconfigure, or maintain the Product or component according to Alterseat(M) Sdn Bhd published instructions.
– Minor aesthetic and cosmetic abnormalities or variations which do not affect the functionality of the Product.
– The labour required to replace any defective parts on your Alterseat(M) Sdn Bhd products (Klang Valley are available subject to availability).
– Have your proof of purchase ready (Receipt and details). A valid proof of purchase (your email receipt/hardcopy receipt) must be presented for any warranty claim to enable Alterseat(M) Sdn Bhd to reasonably verify the claim.
– Submit your claims via our customer service contact to ensure proper handling. You must provide us with a clear photograph or video of the alleged defect, and/or other details we may request regarding the defect. If you refuse to send us the photograph or video that we need to process your claim, we assume that you have abandoned your claim or that it is invalid.
– Customer need to send back the defective part to us via trackable shipping service(out of klang valley area), you will be responsible for paying for your own shipping costs for returning your item. Upon receiving and verifying the defective part, we will ship a replacement to you at our own cost. Clear instructions will be provided to guide you on installing the replacement part. Replacement parts are covered by the balance of the original warranty, or as required under applicable law, whichever is longer.
Alterseat (M) Sdn Bhd reserves the right to determine whether a benefit under this warranty may be claimed. Any item requiring repair or replacement due to any of the warranty exclusions will be at the purchaser’s expense.
Alterseat(M) Sdn Bhd also reserves the right to refuse any warranty claims if it has reason to believe that the claim is fraudulent or made in bad faith.
Any repair or replacement under this warranty is limited to the defective part or material only. Components replaced under this warranty may vary in colour and texture to the original.
Where Alterseat(M) Sdn Bhd has determined that a benefit under this warranty may be claimed, the costs incurred in repairing or replacing the specific defective part or material (including the cost of materials) shall be borne by Alterseat(M) Sdn Bhd
IN NO EVENT WILL OUR LIABILITY TOWARDS YOU EXCEED THE PRICE YOU PAID FOR THE PRODUCTS.
Return & Exchange Policy
Under the 2-year warranty, the motor and mechanical parts of your Meja are entitled to exchange if they have a manufacturing defect. We do not accept returns or exchanges unless your purchase has a manufacturing, material or workmanship defect. If you receive a defective item, please contact us with details of the product and evidence of the defect.
Note that due to its material, the tabletop is subjected to expansion and contraction as a natural response to changing temperatures, which could result in cracking and uneven bumps on the surface. As such, replacement is only available if the tabletop is found to be faulty within 7 days of receipt by the purchaser.
Upon receipt of the returned product, we will fully examine it and notify you via contacted method, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price via the original method of payment. We have the right to refuse or cancel an order and provide a refund at any given time without prior notice or explanation.
Kindly note that all refunds are subjected to a 6% transaction fee to cover payment processing costs incurred during the initial purchase. As a result, you will receive Purchase Price minus 6% transaction fee, rather than a full refund.
For Mejas, a two-year warranty is extended to the mold steel frame and electrical components of the product, applicable to manufacturing, material and workmanship defects, such as malfunctioning electrical parts.
Exceptions to the coverage include but are not limited to:
– Products modified or repaired by the purchaser and/or a third party
– Defects caused by improper assembly and/or use
– Regular wear and tear
– Damages caused by exceeding the Meja’s load limit of 100kg
– Damages caused by impact
– Scratches caused by sharp or foreign objects
– Wood grain or irregularities on the wooden surface that arise from the natural texture of the material
– Natural ageing of the wood in the forms of minor cracks and slight colour change over time
– Changes in appearance caused by temperature and direct exposure to the sun
– Slight bending as a result of variations in temperature and humidity
– Damages incurred to the tabletop resulting from the use of acetone or liquid that contains acetone
Products apart from the Mejas are protected with a 14-day defect warranty. Talk to us if you need warranty services (hopefully never), and we’ll be happy to assist.
Delivery Policy
Our shipping rates vary based on the items you purchase. Please refer to the following shipping fees:
Meja & Ergonomic Chair: Flat rate RM150 (WM)
Big Accessories: Flat rate RM50 (WM)
– Wayarless Cable Management
– Meja Mini
– F&F Series – Entray
– Ruark R-1
– Ruark MR-1
Small Accessories: Flat rate RM25 (WM)
– xTyde Deskpad
– xHyang Zensation
– BALAK’s Castors Wheels
– Seishinryoku T-shirt
– Others if not stated
For customers in East Malaysia, we offer shipping fees:
Meja & Ergonomic Chair: RM650 per item (EM)
Big Accessories: Flat rate RM300 (EM)
– Wayarless Cable Management
– Meja Mini
– F&F Series – Entray
– Ruark R-1
– Ruark MR-1
Small Accessories: Flat rate RM100 (EM)
– xTyde Deskpad
– xHyang Zensation
– BALAK’s Castors Wheels
– Seishinryoku T-shirt
– Others if not stated
If you have any further questions or need assistance, please feel free to contact us.
All Mejas are shipped in 5 to 14 business days, along with any accessories purchased in the same order. Individual accessory orders are shipped within 3 to 7 business days.
You’ll receive an email with your tracking number once your order is ready to ship, so keep an eye out!
You have the option to hold your delivery for a maximum of 90 days (3 months) from the date of purchase. If you need to extend the delivery beyond the initial 90-day period, a flat rate of RM150 will be charged for additional every 3 months extension.
To assist you with managing the delivery timeline, we will send you an email reminder on Day 60 or the 2nd month after the purchase date.
If you have any further questions or require assistance, please don’t hesitate to contact us.
30 Days Trial Policy
The 30-day free trial is eligible for selected products and in West Malaysia only. The eligible products for the trial include:
– Meja Soul
– Meja (Adjustable version)
– Meja Neo (Hand-crank version)
– Meja Static
– Form & Function series
Activation: The trial period starts from the day you receive your shipment.
Refund Policy: During the trial period, you are entitled to a refund without any questions asked.
Transaction Cost: Kindly note that all refunds are subjected to a 6% transaction fee to cover payment processing costs incurred during the initial purchase. As a result, you will receive Purchase Price minus 6% transaction fee, rather than a full refund.
Should you have any further questions, please feel free to reach out to us.
BALAK’s engineers quality solid wood into functional masterpieces to bring nature and ultimate ergonomic comfort into your workspaces.
2024 BALAK’s. All right reserved.