Frequently Asked Questions
Check the list below to see if we have your answer. If you don’t see your question,
send us a note at info@balaks.com.my
We use rubberwood for all our tabletop. Rubberwood are widely used in furniture making & is known for its durability.
We ship to both East and West Malaysia. Please contact us for more information regarding EM orders.
Installation is currently only available for Meja orders in Klang Valley (KL & Selangor). A flat fee of RM150 is applicable. Kindly note that installation service is not available for Komfy.
Atome: Up to 3months zero-interest
[Credit Card] Public Bank: 6-12 months zero-interest
[Credit Card] Maybank, HSBC (VISA), Standard Chartered(VISA): 3-12 months zero-interest
[Credit Card] AmBank: 3-36 months zero-interest
In Klang Valley (KL & Selangor), products are delivered using our own fleet. For the rest of Malaysia, we’ll use normal courier service for delivery.
Installation & Material Care
Solid wood is coveted for its organic texture, strength and durability. It introduces a touch of warmth and rusticity to any room it resides in.
The material expands and contracts as a natural response to changing temperatures, which could result in cracking and uneven bumps on the surface. As such, we recommend placing the furniture away from heat.
Exposure to moisture also negatively affects the longevity and quality of the wood. As such, we recommend placing the furniture in areas with regulated humidity. Outdoor use of the furniture is not recommended for the same reason.
Warranty Policy
BALAK’s products are guaranteed to be free from defective materials, manufacturing and workmanship.
All Mejas are entitled to a two-year warranty on the tabletop, mold steel frame and electrical components. A one-year extension is available at 10% of the product price. Within warranty period, Your Meja is subjected to one time one-to-one exchange only.
The warranty is valid for the original purchaser with a proof of purchase and is not transferrable. Upon reception, it is the purchaser’s responsibility to inspect the wooden surface of the product for any defects.
Exceptions to the coverage include but are not limited to:
– Products modified or repaired by the purchaser and/or a third party
– Defects caused by improper assembly and/or use
– Regular wear and tear
– Damages caused by exceeding the Meja’s load limit of 100kg
– Damages caused by impact
– Scratches caused by sharp or foreign objects
– Wood grain or irregularities on the wooden surface that arise from the natural texture of the material
– Natural ageing of the wood in the forms of minor cracks and slight colour change over time
– Changes in appearance caused by temperature and direct exposure to the sun
– Slight bending as a result of variations in temperature and humidity
– Damages incurred to the tabletop resulting from the use of acetone or liquid that contains acetone
If you purchase the installation service for RM150 (Klang Valley only), this fee covers a one-time installation only. The RM150 fee will also apply for any future dismantling and installation during returns or exchanges.
Products apart from the Mejas are protected with a 14-day defect warranty. Talk to us if you need warranty services (hopefully never), and we’ll be happy to assist
Return & Exchange Policy
Under the 2-year warranty, the motor and mechanical parts of your Meja are entitled to exchange if they have a manufacturing defect. We do not accept returns or exchanges unless your purchase has a manufacturing, material or workmanship defect. If you receive a defective item, please contact us with details of the product and evidence of the defect.
For full warranty policy, refer here.
Upon receipt of the returned product, we will fully examine it and notify you via contacted method, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price via the original method of payment. We have the right to refuse or cancel an order and provide a refund at any given time without prior notice or explanation.
Kindly note that all refunds are subjected to a 6% transaction fee to cover payment processing costs incurred during the initial purchase. As a result, you will receive Purchase Price minus 6% transaction fee, rather than a full refund.
Delivery Policy
Our shipping rates vary based on the items you purchase. Please refer to the following shipping fees:
Meja & Ergonomic Chair: Flat rate RM150 (WM)
Big Accessories: Flat rate RM50 (WM)
– Wayarless Cable Management
– Meja Mini
– F&F Series – Entray
– Ruark R-1
– Ruark MR-1
Small Accessories: Flat rate RM25 (WM)
– xTyde Deskpad
– xHyang Zensation
– BALAK’s Castors Wheels
– Seishinryoku T-shirt
– Others if not stated
For customers in East Malaysia, we offer shipping fees:
Meja & Ergonomic Chair: RM650 per item (EM)
Big Accessories: Flat rate RM300 (EM)
– Wayarless Cable Management
– Meja Mini
– F&F Series – Entray
– Ruark R-1
– Ruark MR-1
Small Accessories: Flat rate RM100 (EM)
– xTyde Deskpad
– xHyang Zensation
– BALAK’s Castors Wheels
– Seishinryoku T-shirt
– Others if not stated
If you have any further questions or need assistance, please feel free to contact us.
All Mejas are shipped in 7 to 16 business days, along with any accessories purchased in the same order. Individual accessory orders are shipped within 5 to 7 business days.
You’ll receive an email/Whatsapp with your tracking number once your order is ready to ship, so keep an eye out!
You have the option to hold your delivery for a maximum of 90 days (3 months) from the date of purchase. If you need to extend the delivery beyond the initial 90-day period, a flat rate of RM150 will be charged for additional every 3 months extension.
To assist you with managing the delivery timeline, we will send you an email reminder on Day 60 or the 2nd month after the purchase date.
If you have any further questions or require assistance, please don’t hesitate to contact us.
30 Days Trial Policy
The 30-day free trial is eligible for selected products and in West Malaysia only. The eligible products for the trial include:
– Meja Soul
– Meja (Adjustable version)
– Meja Neo (Hand-crank version)
– Meja Static
– Form & Function series
Activation: The trial period starts from the day you receive your shipment.
Refund Policy: During the trial period, you are entitled to a refund without any questions asked.
Transaction Cost: Kindly note that all refunds are subjected to a 6% transaction fee to cover payment processing costs incurred during the initial purchase. As a result, you will receive Purchase Price minus 6% transaction fee, rather than a full refund.
Should you have any further questions, please feel free to reach out to us.
BALAK’s engineers quality solid wood into functional masterpieces to bring nature and ultimate ergonomic comfort into your workspaces.
2024 BALAK’s. All right reserved.